Privacy and Cookies Policy


Our Privacy & Cookies Policy

This Privacy & Cookie policy for Feel Good Co-operative: feelgoodco-op.org.uk (the “Website”)

Privacy Policy

Feel Good Co-operative is committed to respecting and protecting your privacy. This policy explains why and when we collect personal information about people who visit our website, how we keep it secure, how we use it and the conditions under which we may disclose it to others. You should read it together with any other privacy notices we may provide as it is not intended to override them.

We may change this Policy occasionally so please check this page from time to time to ensure that you are happy with the changes. By using our website, you are agreeing to be bound by this Policy. If you have any questions regarding this Policy and/ or our privacy practices, please contact us by email at feelgoodcoop@hotmail.co.uk

As the Data Controller, we determine the purpose for which and the manner in which your data may be processed. Processing means how we handle your data in relation to information we have obtained, recorded or are holding. The information or data that we carry may be used for any operation, or set of operations that may include:

  • organisation, adaption or alteration of the data,
  • retrieval, consultation or use of the data,
  • disclosure of the data by transmission, dissemination or otherwise making available or
    alignment, combination blocking, erasure or destruction of the data.

What personal information or data do we collect?

The personal information or personal data means any information about an individual from which that person can be identified. More information can be found on the Information Commissioners Office.

When you use our website we obtain information about you. We may collect, store, use and transfer General Personal data about you. The data may include your first and last name, title, date of birth, gender, address, telephone number, email address and IP address.

This includes demographic or statistical data for any purpose. Although this data may be derived from your personal data, it does not directly or indirectly reveal your identity and is not considered personal data in the regulation. We may use your usage data for statistical analysis of the using of the website. However, if we connect or combine your personal data that could directly or indirectly identify you, we will treat your personal data in accordance with this policy.

We do not collect Special Categories of your personal data including details about your political opinions, ethnicity or race, philosophical or religious beliefs, sexual orientation, sex life, trade union membership, biometric, genetic data, criminal convictions or offences.

We do collect Special Categories of your personal data that includes your health information.

What if you refuse or fail to provide your personal data?

By law or under the terms of a contract we have with you, we need to collect your personal data. We will not be able to enter into a contract with you if you refuse or fail to provide the personal data we require. This means that we would have to cancel the service that you have requested from us.

How do we collect your personal data?

We collect your data using various methods from you and about you through website cookies, subscription to e-newsletters, requesting information about our services or by completing a case history.

How do we use your personal data?

Most commonly we will use your personal data using the lawful basis(s) below:

  • Contract: When you make a request, such as a quote, before entering into a contract or by using our services. In order to provide the best complementary therapy options and advice, we would need you to complete a case history form, and sign and date an Informed Consent clause. If you fail to provide the data we require, we would have to cancel the services requested. We will also request that you sign and date a COVID-19 Health Statement which includes giving permission for your contact details to be provided to the NHS Test and Trace Service if required.
  • Legitimate Interest: If you receive a service, or make a request for a service we may contact you in order to give you the best service and most secure experience we can conduct and manage within the interest of our organisation. We will ensure to balance and consider your rights and the impact on you, both negatively and positively, before processing your personal data for legitimate interests. We will not use your personal data for our interests and activities if they override the impact on you (unless we are permitted to by law, or we have your consent).

These activities may include keeping you up to date on our services.

We may use your contact, technical, profile data, usage and identity to decide  if we think that you may be interested in our services. This will include receiving marketing communications from us if you have not opted out of
receiving the marketing.

You can opt out at any time simply by contacting us at feelgoodcoop@hotmail.co.uk or visiting the link at www.feelgoodco-op.org.uk

  • Consent: If you have not made a request for our services, but have opted in to receive e-newsletters or other topical information that we may send you from time to time. We will not pass your details onto any other organisations. You can opt out at any time simply by contacting us at feelgoodcoop@hotmail.co.uk or visiting the link at www.feelgoodco-op.org.uk
  • Legal obligation: we will process your personal data in compliance with our regulatory and legal obligations.

Opting Out

We do not usually rely on consent as the lawful basis for processing your personal data, and we will not sell your personal data to another organisation. However, we may use a third party to help us with direct marketing, such as sending e-newsletters or other communications via email or text.

You have the right to withdraw consent to marketing at any time by simply contacting us at feelgoodcoop@hotmail.co.uk or by telephoning 07908 034081.

Cookies

Your browser can be set to refuse some or all browser cookies, as well as alerting you to when websites access or set cookies.

What are Cookies?

As is common practice with almost all professional websites, this site uses cookies which are tiny files that are down loaded to your computer to improve your experience.

How we use Cookies.
We use cookies for a variety of reasons. Unfortunately, in most cases, there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to the site. It is recommended that you leave on all cookies if you are not sure whether you need them, in case they are used to provide a service that you use.

Disabling Cookies.
You can prevent the setting of cookies by adjusting the settings on your browser. Be aware that disabling cookies will affect the functionality of this, and many other websites that you may visit.

Disabling cookies will usually result in also disabling certain functionality and features of this site.
Therefore, it is recommended that you do not disable cookies.

The Cookies we set:

  • Email newsletter-related cookies – This site offers newsletter and email subscription services, and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.
  • Site preference cookies – In order to provide you with a great experience on this site, we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences, we need to set cookies so that this information can be recalled whenever you interact with a page.

Third Party Cookies

In some special cases, we also use cookies provided by trusted third parties. This site uses Google Analytics, which is one of the most widespread and trusted analytics solutions on the web for helping us to understand how you use the site and the ways in which we can improve your experience. These cookies may track things such as how long you spend on a site, and the pages that you visit so that we can continue to produce engaging content.

For more information, you can contact us on feelgoodcoop@hotmail.co.uk or by visiting this link: www.feelgoodco-op.org.uk

Activity or Purpose

Type of Data

Lawful Basis for Processing:

Length of time Data is held

Services provided or sold to you, or requested information on services, such as quotes.

General Data and Special Category: first and last names, date of birth, gender, address, telephone number, occupation, exercise activities, medical conditions, presenting symptoms, signed and dated Informed Consent and COVID-19 Health Statement.

Contract to perform a service for you

Duration required to comply with our legal and regulatory obligations

Services provided or sold to you, or requested information on services, such as quotes.

General Data: first and last name, date of birth, gender, address, telephone number, email address, IP address.  Please remember that you can opt out.

Legitimate Interest

Duration to comply with our legal and regulatory obligations, unless you opt out.

Services provided or sold to you, or requested information on services, such as quotes.

General Data and Special Category: first and last names, date of birth, gender, address, telephone number, occupation, exercise activities, medical conditions, presenting symptoms, signed and dated Informed Consent and COVID-19 Health Statement.

Legal Obligation

Duration required to comply with our legal and regulatory obligations.

Requested marketing information, e-newsletters and other topics of interest.  This requires you to opt in; however, you have the right to opt out at any time.

General Data: first and last name, email address, IP address.

Consent

For a maximum of three years from the date of each request, unless you opt out.

Please note, that during events, we will require you to print your first and last name, and to sign an Informed Consent to confirm that you have verbally told us, from a given list, of any medical condition that may affect your choice of complementary therapy taster session on that day. We will also require you to sign and date a COVID-19 Health Statement, which will include giving permission for your contact details to be provided to the NHS Test and Trace Programme if required. This information will be held for 21 days only.

Change of purpose

We only use your personal data for the purpose for which we collected it unless we reasonably consider that we need to use it for another reason. This reason would be compatible with the original purpose. You can get an explanation of how the new purpose is compatible with the original purpose by emailing us at feelgoodcoop@hotmail.co.uk

We will notify you beforehand if we need to use your personal data for an unrelated purpose, and explain which legal basis allows us to do so.

Who do we share your personal data with?

Occasionally, we may have to share your personal data as set out in the table with external third parties:

  • HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the United Kingdom and who require the reporting of processing in certain circumstances.
  • Professional advisers acting as processors or joint controllers including auditors, bankers, insurers, accountants and sponsors based in the United Kingdom.
  • Providers acting as processors who provide IT and Systems Administration Services.
  • Your General Practitioner or Consultant if your medical history highlights a possible contraindication for which we would have to obtain their consent.
  • The NHS Test and Trace Programme if requested.
  • We require all third parties to treat your personal data in accordance with the law and respect to security. We only allow third parties to use your personal data in accordance with our instructions and for specified purposes. We do not allow third parties to use your personal data for their own purposes.

Do we transfer your data internationally?

No, we do not transfer your personal data outside of the European Economic Area.

How do we keep your personal data secure?

To prevent your personal data from being disclosed, used, altered, accidental loss or accessed in an unauthorised way, we have put in place appropriate security measures as a preventative. We will never share your information outside of the organisation without explaining why it may be necessary and without explicit consent. Any third parties are also subject to a duty of confidentiality and will only process according to our instructions.

How long do we retain your personal data?

We will only retain your personal data for as long as necessary. This is to fulfil the purposes for which we collected it, including satisfying any accounting, legal or reporting requirements. We consider the nature, sensitivity, amount and purposes for which we process your personal data and the potential risk of harm from unauthorised use or disclosure to determine the appropriate retention period. Our retention policy is in the table.

What are my legal rights?
Unless subject to an exemption under the data protection laws, you have the following rights with respect to your personal data:

  • To withdraw consent, where consent was the lawful basis for processing your data.
  • To request that we provide you with your personal data and, if possible, to transmit that data to another data controller.
  • To request that your personal data is erased when it is no longer necessary to retain it.
  • To request that we correct any personal data if it is found to be out of date or inaccurate.
  • To request a copy of the personal data that we hold about you.
  • Where there is a dispute in relation to the processing or accuracy of personal data, to request a restriction to be placed on further processing.
  • To object to our processing of personal data, direct marketing or processing of statistics, historical research or scientific purposes, where processing is based on legitimate interest or in the performance of a task in the exercise or public interest of official authority.
  • If you wish to exercise any of these rights please contact us by emailing feelgoodcoop@hotmail.co.uk

Do I need to pay a fee?

Please be aware that we do not hold any sensitive information about your health electronically. We can provide you with a photocopy of your case history notes, in person, and you can review them at every appointment. To access your personal data, or to exercise any of your other rights, you will not have to pay a fee.

Do you need information from me?

In order to confirm your identity and ensure your right to access your personal data, or any of your other rights, we may need to request specific information from you. We would do this as a security measure to ensure that we do not disclose your personal data to any person who does not have the right to receive it.

Is there a time limit to respond?

We try to respond to all legitimate requests within one month. Occasionally it may take us longer if you have made a number of requests, or your request is complex. In that case, we will notify you and keep you updated.

Will this notice change and do I need to tell you if my personal data needs updating?

This version was last updated on 31st July 2020, and historic versions will be archived on www.feelgoodco-op.org.uk It is important that we hold current and accurate data in order to provide the best possible complementary therapy options and advice. Please keep us informed if your personal data changes during your relationship with us.

What if I have requests, queries or concerns?

Contact us by phone 07908 034081 or email feelgoodcoop@hotmail.co.uk, in relation to any data protection matters or about this policy.

If we are unable to resolve an issue to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 0303-123-1113, or via email at https://ico.org.uk/global/contact-us/email/, or write to the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.