Our Privacy & Cookies Policy
GDPR is bringing in new legal protection for personal information. This tells you what personal information Feel Good Co-operative holds and why.
In order to provide the best complementary therapy options and advice, Contract is our lawful basis for gathering and retaining potentially sensitive information about your health. Our practitioners are bound by the Codes of Practice and Ethics of their associated professional bodies, including the government sponsored Complementary & Natural Healthcare Council which requires us to retain that information until eight years after your final session.
The information we hold will be your first and last name, address, telephone number, age, sex, medical history and other health information, plus treatment details and related notes after each consultation. Feel Good Co-operative has a policy of group sharing to ensure the best possible treatment for every client. However, we will never share your information outside of the organisation without explaining why it may be necessary and without your explicit consent. For example, your medical history could highlight a possible contraindication for which we would have to obtain your General Practitioner’s consent before embarking on a treatment.
The Co-operative upholds a strong criteria of practice in order to inspire confidence in the professionalism of our volunteers and therapists, and we take all reasonable steps to ensure a client’s safety and privacy. Our records are dated, confidential and secure at all times.
We will only contact you in relation to appointment times or information related to your health. If you have provided your email address, we may send you e-newsletters or topics of interest from which you may unsubscribe at any time by contacting us at firstname.lastname@example.org
We abide by the Information Commissioners Officer’s (ICO) data protection principals of good information handling:
- Fairly and lawfully processes.
- Processed for specific purposes.
- Adequate. Relevant and not excessive.
- Accurate and kept up to date.
- Not kept for longer than is necessary.
- Processed in line with the rights of the individual.
- Kept secure.
- Not transferred to countries outside the European Union unless adequately protected.
The Feel Good Co-operative does note and save information such as time of day, browser type, and content requested when you visit our website. This information is used to provide more relevant services to users. We do this by placing a piece of code on each web page. This provides statistical site usage information relating solely to Internet usage behaviour.
In order to collect this information, we use Google Analytics.
We may also use ‘Cookies’ to collect other information that is not personal information to identify you. Cookies are a means by which information relating to your internet activity (such as whether you have visited the Website before) is recorded on your hard drive and used by us to improve the Website. For example, Cookies may be used to gather statistical information that will assist in understanding what users find interesting and useful on the Website.
These Cookies are known as your ‘Unique Visitor Cookie’, which is a small piece of data or a number that identifies your computer. This information cannot be used to identify you. This data is sent to your browser from a Web server and then stored onto your computer’s hard drive. Through modification of browser preferences, a user can elect to accept all Cookies, receive notification when a cookie is set or decline all Cookies.
For further assistance in disabling Cookies, please consult your web browser’s “Help” file or visit the website at www.allaboutcookies.org.
Links to other sites
The websites linked to the Feel Good Co-operative’s are developed by people over whom Feel Good Co-operative exercises no control. These sites may send their own cookies to users, collect data or solicit personal information. We give no warranty or indemnity in relation to the content appearing on those websites or in relation to the administration of these websites.
With whom does Feel Good Co-operative share information?
Feel Good Co-operative will not share personally identifiable information with any third party without your express consent.
Who can I ask if I have additional questions?
Feel Good Co-operative will answer any additional questions you may have; our e-mail address is email@example.com